CST F.A.Q

TES Fest 2017 – CONFLICT SOLUTIONS TEAM  

Frequently Asked Questions

 

What is the CST?

The CST is a team of trained, experienced, long-time community members who are available 24 hours per day throughout TES Fest to assist in the resolution of any interpersonal conflicts and consent/social issues that may occur. They are prepared to offer supportive, fair assessments of conflicts, and provide peaceful, non-violent negotiations for all parties involved in disputes.

How do I locate a CST volunteer at TES Fest (TF)?

Attendees of TES Fest ’17 may contact any member of the TF staff, Security, Dungeon Monitor (DM), or member of Operation Hammond/Medical to request they contact the CST for you. The CST is available and on duty 24 hours a day throughout the festival. You can also email the team at CST@tesfest.org.

What type of conflicts does the team address?

The CST will respond to any and all interpersonal conflicts at TF ’17 including: violations of Consent, personal Boundaries, and social Etiquette. If you experience any problems or disturbing encounters during the event, please do not hesitate to contact the CST.

What is the CST process like?

Once notified of a request, a CST member will meet with you in a quiet, private location on site. There you will have the opportunity to discuss your concerns and describe the issue(s) at hand. CST members will meet with all parties to a conflict in order to hear all concerns and perspectives. The parties will NOT meet together, unless doing so is mutually agreed upon. Whenever possible and appropriate, the CST supports reconciliation between the parties with the ideal goal being all parties return to enjoying the Event. However, if the CST determines that there have been intentional harms or consent violations, or if the parties cannot achieve reconciliation, then the matter will be presented to the TF Management to determine the best outcomes for the parties and the Event.

Who is on the CST?

The CST is comprised of trained, experienced volunteers and long-time community members who have been educated in Alternative Dispute Resolution (ADR) and non-violent communication techniques. All have experience in conflict resolution and have volunteered at various community events.